{"id":46074,"type":"Standard","slug":"\/","media":[],"seo":{"title":"The Cloud One Hotels Affordable Lifestyle Design Hotels in New York Manhattan, Hamburg, Dusseldorf","meta":[{"name":"description","content":"The Cloud One Hotels \u279c Lifestyle Design Hotels in New York Downtown Manhattan, Hamburg, Nuremberg and D\u00fcsseldorf in central locations \u2713 first-class design."},{"name":"generator","content":"Motel One"},{"name":"keywords","content":"The Cloud One Hotels - the new design hotel brand. 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I really enjoy the ambiance at your properties and the breakfast options have always been consistently great! \nMy only disappointment is the soap choice in bathrooms- I like Motel One's choice better. "},{"creationTime":"02 Oct 2026","comment":"I really like the atmosphere of hotel, comfy and relax. I enjoyed my weekend there.\nOne bad thing was I didn't get free water bottle as a membership. I felt sick during check-in time and really wanted to go to room so I didn't mention about it. I hope staff at reception should carefully ask or check the information on system, not let customers ask thing like this by themselves. "},{"creationTime":"02 Oct 2026","comment":"Whilst the location was great, we did not get the room that we originally booked. The queues for reception (check in and check out) were very long. Our room was very small and not appropriate for having two medium sized suitcases open. We had to use the desk for one. Very disappointing. "},{"creationTime":"02 Oct 2026","comment":"nice room and design, good location, but what i didnt like is lack of amenities like kettle, coffee, tea"},{"creationTime":"02 Oct 2026","comment":"We had a group of 22 people staying. No air con. No tea\/coffee making facilities in the room. Coffee machine was not available in the mornings (8am!). Breakfast was not very good. Terrible service at the downstairs bar, always had to wait or ask reception for someone to come. My stay was not billed back to my company, it was charged to my personal card with no notification or invoice sent to me. When I complained at reception they basically said there was nothing they could do! "},{"creationTime":"02 Oct 2026","comment":"Reasonably priced, clean and modern hotel. Good downtown location."},{"creationTime":"01 Oct 2026","comment":"The location and hotel design is incredible, room was small but comfy. Great atmosphere in the lobby. \nChatGPT recommended this hotel since she knows my interests. "},{"creationTime":"01 Oct 2026","comment":"Really nice hotel with a cooler look as a standart Motel One."},{"creationTime":"01 Oct 2026","comment":"Great hotel with great views. Great location. Over all very happy with this stay."},{"creationTime":"30 Sept 2026","comment":"Motel One mit fancier Bar \u2026"},{"creationTime":"30 Sept 2026","comment":"Great location, room was quiet. comfortable, clean and spacious. \n\nEvery staff member was so friendly and helpful. "},{"creationTime":"30 Sept 2026","comment":"Non smoking area at the topbar, really missed conditioner in the shower . Expensive breakfast! "},{"creationTime":"30 Sept 2026","comment":"Front desk staff was stellar!! Enjoyed the lounge as well. Excellent location. "},{"creationTime":"30 Sept 2026","comment":"Staffs and equipments are great especially the lobby but the room is little bit smaller than I expected. Location are good for the train traveller but not many restaurants nearby."},{"creationTime":"30 Sept 2026","comment":"Beautiful property, very nice and helpful staff and accomodating spaces for a wheelchair user, yay. Also the breakfast had an amazing spread and the location was very central, right by the Opera, Albertuna and many restaurants and souvenir shops. Perfect for a quick little getaway. Comfortable beds also."},{"creationTime":"30 Sept 2026","comment":"Very good. Negative points were only that the breakfast simply is quite limited and not worth the money. Also, the background music within the breakfast area was on a very short repetitive loop, it was very irritating to put up with sadly."},{"creationTime":"30 Sept 2026","comment":"Super "},{"creationTime":"30 Sept 2026","comment":"Perfect location, very nice roof top bar, rooms small and not equipped well"},{"creationTime":"30 Sept 2026","comment":"Enjoyed the stay and the room was clean.  The bathroom was nice but a little short on places to put toothbrush and such. Same with the room. With no drawers for clothes  and only a very small place to hang clothes  up"},{"creationTime":"29 Sept 2026","comment":"The lobby design is certainly impressive, clean, and modern. The guest service staff was helpful but could be more friendly. The room was cute but felt like it lacked basic amenities. There were no slippers, pillow was pretty flat, and towels were thin. The restaurant staff was excellent though, from breakfast to happy hour everyone was well attentive and great. The best part of the stay. Other than that. the hotel price rate did not really satisfy the stay. Lots of simple improvements inside the room that can be easily made to make the experience better. "},{"creationTime":"29 Sept 2026","comment":"Elegant decor, brand new furnishings, excellent food service in a delightful setting available all day! And a fabulous staf."},{"creationTime":"29 Sept 2026","comment":"Very pleased with location and the style of the h\u00f4tel "},{"creationTime":"29 Sept 2026","comment":"We had really been looking forward to our stay at this hotel and had deliberately booked rooms with large corner windows and a beautiful view. The windows and the view were an important reason why we chose these particular rooms and why we were willing to pay the corresponding price.\n\nTo make sure everything was correct, we even called the hotel one day before our arrival and specifically asked whether we would actually receive the rooms we had selected when booking. We were assured that we would and were told that the rooms selected during the booking process would not simply be changed.\n\nUnfortunately, the reality upon arrival was very different.\n\nWe were given, among others, two connecting rooms on the 9th floor. One of them, room 913, was very spacious, but it still did not have the large corner windows we had booked. The connecting room, on the other hand, was small and cramped. It only had a one small window. There was absolutely nothing of the spacious room with a beautiful view that we had expected based on our booking.\n\nWhat made the situation even more frustrating was the discussion at reception. We were actually told that both rooms were the same size, which was simply impossible for us to understand based on what we could clearly see. Only after a lengthy discussion were we given another room, number 1113, instead of the extremely small one. At least this solved the issue with the significant difference in room size. However, we still did not receive the large corner windows and beautiful view that we had originally booked.\n\nFor a hotel in this price category, I find this extremely disappointing. If certain room categories are advertised and booked specifically with large windows and a particular type of view \u2013 and this is even confirmed by phone one day before arrival \u2013 I expect either to receive exactly what I booked or, at the very least, to be given a proper explanation and a customer-oriented solution.\n\nUnfortunately, the negative impression continued with the service.\n\nThe breakfast itself was very good, but the service was surprisingly disorganized and overwhelmed, even though the restaurant was by no means full and several members of staff were working. We sometimes waited a very long time just to place an order, and orders were repeatedly forgotten or mixed up. A bagel with avocado became toast with avocado, other orders arrived differently from what had been requested, espresso was confused with regular coffee, and tea orders were also mixed up.\n\nOne situation was particularly frustrating: a member of staff deliberately did not write down our order and confidently indicated that she could remember everything. Only a few minutes later, she returned several times to ask us again what we had ordered. We were a small group, and several of us had even ordered the same thing.\n\nThe explanation we repeatedly heard was that \u201cthere was a lot going on.\u201d However, that was not our impression at all. There were still empty tables and several members of staff serving a relatively small breakfast area. For a hotel catering to an international clientele, I would expect a normal breakfast service to be handled much more professionally.\n\nWe also found the attitude at reception disappointing on several occasions. For example, when we returned umbrellas that we had borrowed because of the heavy rain and simply wanted to let reception know that we had brought them back, we felt as though we were disturbing the employee rather than speaking to someone working in guest services.\n\nWe had a similar experience when asking about the weather. Of course, I do not expect hotel staff to be meteorologists. However, when you have many international guests who do not know the city, a friendly and helpful response would go a long way. For example, they could have mentioned that weather conditions can vary considerably even within Manhattan or recommended a reliable local weather app or website. Instead, we received a very short and rather unhelpful response.\n\nThese are exactly the small things that, in my opinion, define good hotel service: helping guests who are unfamiliar with the city and making them feel welcome rather than making them feel as though they are interrupting or inconveniencing the staff.\n\nThis is particularly unfortunate because the rooms themselves were nice and the breakfast was tasty. The hotel certainly has the potential to provide a very enjoyable stay.\n\nOverall, however, I was extremely disappointed. What bothered me most was that we had specifically booked rooms with large corner windows and a beautiful view, had even called the hotel the day before to confirm this, and were assured that we would receive the rooms we had selected. In the end, we received rooms with normal or very small windows and a completely different view from what we had expected and paid for.\n\nWhen guests pay for a specific room category and experience, they should receive what they booked.\n\nBeautiful rooms and good food, but in terms of room allocation, communication, friendliness, and overall service, there is significant room for improvement. For the price we paid, I definitely expected much more.\n"},{"creationTime":"29 Sept 2026","comment":"Centrally located, efficient, quiet rooms, too crowded breakfast (at 9 \ud83d\ude0f ) - I would still choose this again. Great personnel."},{"creationTime":"29 Sept 2026","comment":"Excellent location. Breakfast with lots of options. Beautiful building and rooms. Comfortable bed! Kind staff and close to spectacular places to visit in the city."},{"creationTime":"29 Sept 2026","comment":"Good, solid hotel. Super friendly and helpfull stuff. \n\nBreakfasts are good, but would be nice if there was more warm options (just eggs or pancakes available).\n\nNice Lobby and rooftoop bars, but little bit pricy."},{"creationTime":"29 Sept 2026","comment":"Lovely hotel in a great location. The breakfast area was small and had we eaten earlier I expect we would have had to queue. Nice spacious comfortable room, just missing tea\/coffee making facilities. The bathroom was fine but the shower floor was a bit slippery. "},{"creationTime":"29 Sept 2026","comment":"Beautiful "},{"creationTime":"28 Sept 2026","comment":"Nice hotel, good value for money. However, could have had free water in room."},{"creationTime":"28 Sept 2026","comment":"I loved it"},{"creationTime":"28 Sept 2026","comment":"Lovely atmosphere.  Friendly staff. Clean and you feel secure in your room.\nGreat location for airport, old town, shopping and the magnificent Gulbenkian Museum.  I will recommend to others."},{"creationTime":"28 Sept 2026","comment":"Wonderful hotel at a great location"},{"creationTime":"28 Sept 2026","comment":"Great hotel in an ideal location! The rooftop bar was a highlight, boasting fantastic views, great drinks, and friendly service.\nThe main disappointment was the breakfast, which was severely limited (no hot food or pastries) and overpriced. A few minor housekeeping details could also use attention \u2014namely shower cleanliness and adding a lid to the toilet bin for hygiene. Overall, a pleasant stay with room for small improvements."},{"creationTime":"28 Sept 2026","comment":"The hotel rooms had no personality and it was ashamed in such a great building "},{"creationTime":"28 Sept 2026","comment":"Everything was great "},{"creationTime":"28 Sept 2026","comment":"It was an amazing stay, we really enjoyed our vacation. It was sad that the terrasse was under construction, but they had completely coffee and tea as a consolation, which was a nice touch. The staff was also really sweet and helpful during the whole stay. We look forward to visit again soon. "},{"creationTime":"28 Sept 2026","comment":"Staff was courteous, room was very nice and the bed was comfortable. We enjoyed the view of the courtyard. "},{"creationTime":"28 Sept 2026","comment":"A good solid hotel option in Downtown which was clean and comfortable, and super-friendly staff, plus smooth check-in\/check-out. Slightly let down by two things: firstly, very slow service at breakfast in the lounge, and secondly, my room had no light above the full length mirror, which was positioned in the dark corridor entrance section of the room. This meant I couldn't see a thing, and the mirror might as well not have been there. Slightly frustrating when planning outfits! "},{"creationTime":"28 Sept 2026","comment":"It was a pleasure - all was very good organized, the breakfast too"},{"creationTime":"28 Sept 2026","comment":"poor check in experience"},{"creationTime":"27 Sept 2026","comment":"Great stay with family. Location is close to WTC, rooms well equipped and great views of the city "},{"creationTime":"27 Sept 2026","comment":"Great location.  Staff was great.  Prepare for a bit of noise since it is right at the train station!  The only problem we had was our lights randomly coming on every couple hours at night.   I pulled the card at 2 am finally so it stopped. "},{"creationTime":"27 Sept 2026","comment":"Called the front desk to see if I could switch the room from one bed to two beds to accommodate a change of plan. The lady said no since the company only paid for a set rooms and my room doesnt is only for one bed. As I was returning from my outing, I stopped by the front desk to ask again and OFFER to pay for the difference (since I didn\u2019t mentioned in the call) and the same person said no and went on saying how she already said no and was giving me an attitude. I dont understand if hospitality and accommodation is no longer common but I will inform my company but this experience as well so our clients wont experience the same thing. "},{"creationTime":"27 Sept 2026","comment":"Top Lage, tolle Rooftop Bar"},{"creationTime":"27 Sept 2026","comment":"Everything around the hotel was great but I still did not receive my invoice per email which is really too bad to phone and ask for your bill. "},{"creationTime":"27 Sept 2026","comment":"The welcome was very warm. \nThank you for that \ud83d\ude42"},{"creationTime":"27 Sept 2026","comment":"My wife and I had a wonderful visit at Cloud One Lisbon. The staff was very friendly and helpful and provided top notch service."},{"creationTime":"26 Sept 2026","comment":"The rooms were clean and breakfast excellent. The front desk personnel were always kind and helpful."},{"creationTime":"26 Sept 2026","comment":"Good hotel next to the main station. "},{"creationTime":"26 Sept 2026","comment":"Desperately disappointing: starting with a very average check in experience where I was told I didn\u2019t have a room (I did) to the room itself. I call it a room, it was more like a cell. Tiny, barely any light, no water in the room, no tea, coffee or any amenities and the tiniest thing in the corner which I think was meant to be a desk. Never been so pleased to check out."}]}}}},{"id":250260,"type":"e1405BenefitsBox","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"default","spaceBefore":"","spaceAfter":""},"content":{"darkMode":true,"header":"Become a beOne member now and enjoy the benefits","headerLevel":2,"subheader":"","headerBoxRight":"","image":{"position":{"horizontal":"center","vertical":"above","noWrap":false},"width":3000,"count":{"files":1,"columns":1,"rows":1},"columnSpacing":10,"border":{"enabled":false,"width":2,"padding":0},"rows":{"1":{"columns":{"1":{"publicUrl":"https:\/\/www-api.the-cloud-one.com\/fileadmin\/dam\/_processed_\/7\/3\/csm_TCO_beOne_One-Click-Booking_32b84102f2.jpeg","properties":{"title":null,"alternative":"Frau liegt entspannt auf einem Hotelbett und l\u00e4chelt beim Blick auf ihr Smartphone, gem\u00fctliche Atmosph\u00e4re im Zimmer mit warmem Licht.","description":null,"link":null,"linkData":null,"mimeType":"image\/jpeg","type":"image","filename":"csm_TCO_beOne_One-Click-Booking_32b84102f2.jpeg","originalUrl":"\/fileadmin\/dam\/TCO_Website\/beOne\/beOne_Landingpage\/TCO_beOne_One-Click-Booking.jpeg","uidLocal":160197,"fileReferenceUid":6828928,"size":"348 KB","dimensions":{"width":1644,"height":1921},"cropDimensions":{"width":1644,"height":1921},"crop":{"default":{"cropArea":{"height":1,"width":0.571,"x":0.127,"y":0},"selectedRatio":"6:7","focusArea":null},"mobile":{"cropArea":{"height":1,"width":0.571,"x":0.119,"y":0},"selectedRatio":"6:7","focusArea":null}},"autoplay":null,"extension":null},"cropVariants":{"default":{"publicUrl":"https:\/\/www-api.the-cloud-one.com\/fileadmin\/dam\/_processed_\/7\/3\/csm_TCO_beOne_One-Click-Booking_381243310c.jpeg","properties":{"dimensions":{"width":1644,"height":1921}}},"mobile":{"publicUrl":"https:\/\/www-api.the-cloud-one.com\/fileadmin\/dam\/_processed_\/7\/3\/csm_TCO_beOne_One-Click-Booking_356912530d.jpeg","properties":{"dimensions":{"width":1644,"height":1921}}}}}}}}},"benefits":[{"id":12729,"headline":"Save 10% every night with the beOne Rate","text":"","iconDesignsystem":"beone-rate"},{"id":12730,"headline":"Save up to 30% with a constant stream of new offers","text":"","iconDesignsystem":"beone-deal"},{"id":12731,"headline":"One free bottle of water per stay","text":"","iconDesignsystem":"beone-water"},{"id":12732,"headline":"Quick Check-in: Check in online before you arrive and save time","text":"","iconDesignsystem":"beone-oci"}],"bodytext":"<p>More convenience. 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